News, Tips & Insights

• Introducing the Customer Service Scaling Timeline

  You want to provide great customer service, but your greatest challenge is scaling. That’s why we're excited to announce a guide for ensuring consistently great customer service as you grow.

• Say no to your customers

  We frequently hear people worry about collecting customer feedback because they don’t want to decline customer suggestions. They think it will make customers angry. We're here to preach the truth: customer like hearing no.

• The Science of Customer Service: 40% of your customer service emails could be answered by your FAQ

  We looked at data from a hundred companies using UserVoice Helpdesk, and their FAQs are answering an average of 15% of customer support issues a month (sometimes up to 40%). That's serious time saved.

• Introducing UserConf: The conference about keeping your customers (happy)

  While there are plenty of folks doing a great job understanding and serving customers, we haven't found a conference with the same focus. So we decided to put together out own: UserConf, a 1-day conference featuring great talks from the folks who work with customers at 37signals, Eventbrite, Airbnb, and more.